To better serve you, we are upgrading to a new Healthcare Technology Platform.
We appreciate your patience during this transition as we work to improve your patient experience
Connected Care
Connected Care is a Medicare & Medicaid service for patients with common conditions like arthritis, diabetes, heart disease, and high blood pressure. Our dedicated care team will provide you with the best possible care between visits by partnering with you to proactively manage your health and help achieve your health goals!
Patient Benefits:
No more phone tag. Text us anytime.
Not feeling well? Have a question? Need someone to talk to? Simply text us at your convenience. Handle all the little things faster without waiting for a callback or scheduling a visit so you can spend more time doing what you love.
A personal healthcare assistant.
Text your care team for help with:
- Scheduling appointments, follow-ups, and sick visits
- Questions about your health, medication, and symptoms
- Requests for referrals, lab results, and more
Your very own health coach.
A dedicated care manager to help with:
- Personalized care planning to help you achieve your health goals
- Weekly health reminders, tips, and assistance via text
- Monthly care plan review to keep you on track and healthy
Connected Care Program
What to expect as a patient
What is Duke City Connected Care?
Connected Care is a Medicare & Medicaid Program that helps patients get access to the care they need in-between visits the moment they need it.
The program encourages your doctor, and our clinical team, to provide additional care to you in-between your visits to help you manage your health, and to achieve your health goals.
What should you expect as a Connected Care patient?
As a participant in Connected Care you will be given extra attention from the Duke City Care Team month after month. Moving forward your Care Team will:
- Create and share a tailored Care Plan to help guide you on how to best manage your health in-between your visits.
- Send you 2 text messages per week as general check-ins to help you best manage your health and chronic conditions over time.
- Call you to discuss more sensitive health-related information such as lab results, medication schedules and compliance, etc.
- Function as a resource to you so that scheduling appointments, asking questions or getting referrals is easy and stress free.
- Ensure you avoid unnecessary and costly hospital visits through ongoing care management and early intervention in times of need.
What does Connected Care require of you, the patient?
The Connected Care Program requires nothing from you other than your engagement and response. We will be taking the time to help you best manage your health in-between your visits, so your response and engagement is both required and appreciated.
Often times patients find it most convenient to text instead of call for:
- Scheduling appointments & requesting referrals
- Symptom or health-related questions
- Medication questions and concerns
Please know that just like your medication, this program may have a small copay for some months. However, the prevention of one unnecessary hospital visit will save the average patient hundreds of dollars per prevented visit and most patients find that their supplemental insurance helps to cover most. if not all, of the cost!
What do you do if you no longer wish to participate?
If at any time you don’t find the program valuable, or worthwhile. just let us know! We will remove you from the program the moment you inform us that you no longer wish to participate in the Connected Care Program.
